Support
Idol Band Manager · contact@muzo.devFor questions, bug reports, ideas or account deletion requests: contact@muzo.dev. You can write in English or Turkish; we usually reply within a few days.
If you are reporting a bug, these help a great deal: your group's name, what you were trying to do, what you expected, what happened instead, and a screenshot if you have one. Your device model and iOS version help too.
1. Common problems
It's stuck on "connecting to server"
The game needs an internet connection to work. Check your connection; if the problem persists, close the game completely and reopen it. If the outage is on our side it usually clears within a few minutes — wait and try again. If it continues, write to us.
I watched an ad but got no reward
The reward is granted after the ad network confirms the view, which can take a few seconds. If it still has not arrived after closing and reopening the game, write to us: tell us your group name, which reward it was (energy, crate or speed‑up) and roughly what time it happened.
The group name I chose is rejected
Group names are unique — another player has that one. Case and extra spaces make no difference, so "Blue Velvet" and "BLUE VELVET" count as the same name. The Refresh button on the setup screen brings new suggestions from names that are free.
I want to change my group name
That is not possible at the moment; the name is chosen during setup only. The only way is to reset your career, which erases all of your progress. We plan to change this.
I changed phones and lost my save
The account is tied to the identifier on your device, and there is no account transfer at present. Unfortunately we cannot restore the old save — we hold nothing that would let us match you to it. The same applies if you delete and reinstall the game. It is one of the things we are working on.
The game stutters or the phone gets warm
Settings → Scene quality lets you lower the level. On "Off" the 3D scene is not drawn at all and the battery lasts longest; the rest of the game works exactly the same.
There's no sound
Check sound and music in Settings; music has its own volume slider. Your phone's silent switch may also be on.
2. Deleting your account
Inside the game, Settings → Reset career deletes your save and all progress. If you want the account itself removed, write to us — the steps are on the Your data & deletion page.
3. Reporting a security issue
If you find a security flaw, write to contact@muzo.dev. We would be grateful if you gave us a reasonable window to fix it before publishing. Reporting it without attempting to access other players' data is all we ask.
4. Documents
5. Contact
muzo.dev — Muzaffer Uyar & Hicret Uyar
contact@muzo.dev